Frequently Asked Questions

Oliver Fenwick FAQs

At Oliver Fenwick, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.

1. What Payment Methods Are Accepted?

We offer secure and convenient payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

2. What Is Oliver Fenwick’s Return Policy?

We offer a 30-day return policy. To be eligible:

  • Items must be in their original, unused condition.
  • Items should include all original packaging.

To start a return, contact us at hello@oliverfenwick.com.

3. How Long Will It Take to Receive My Order?

  • Handling Time: 1–3 business days (Monday - Friday)
  • Transit Time: 8–11 business days (Monday - Friday)
  • Estimated Delivery Time: 9–14 business days (Monday - Friday)
  • Order Cut-Off Time: 4:00pm (EST) (Monday - Friday)

4. Can I Exchange an Item?

Want to exchange an item? The best way is to:

  1. Return your original item (following the return process).
  2. Place a new order for the correct item.

This ensures you get your replacement faster!
Contact us at hello@oliverfenwick.com to begin an exchange.

5. How Can I Track My Order?

Visit our Track Your Order page.

6. What Should I Do if My Package Is Lost or Delayed?

Contact us at hello@oliverfenwick.com for assistance.

7. How Do I Contact Customer Support?

📍 Address: 1207 Delaware Ave #236, Wilmington, DE 19806, United States
📞 Phone: (323) 743-2662
📧 Email: hello@oliverfenwick.com
🕘 Business Hours: Monday - Friday, 9:00am - 6:00pm (EST)

8. How Much Is Shipping?

  • Standard US Shipping: $5.99
  • Orders over $99: Free

9. Where Is Oliver Fenwick Located?

📍 1207 Delaware Ave #236, Wilmington, DE 19806, United States

10. How Can I Provide Feedback or Suggestions?

We love hearing from you! If you have any suggestions or feedback, please email us at hello@oliverfenwick.com. Your insights help us improve and enhance your shopping experience.

11. Contact Us

If you need further assistance, reach out to our customer support team:

📍 Address: 1207 Delaware Ave #236, Wilmington, DE 19806, United States
📞 Phone: (323) 743-2662
📧 Email: hello@oliverfenwick.com
🕘 Business Hours: Monday - Friday, 9:00am - 6:00pm (EST)

Thank you for choosing Oliver Fenwick! We appreciate your trust and support.